Courses, Communication Systems Major | Northwestern University School of Professional Studies - Northwestern School of Professional Studies

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COMM_ST 362-CN : Professional-Client Communication

Description

This course is designed to explore the various processes of professional-client communications, including organizational theory, social, and managerial activities. Special emphasis is given to areas of interpersonal and intergroup conflict as well as ethics and its links to decision-making in business contexts. In addition, specific business frameworks are used to show practical applications of professional-client theory, including sales, consulting, and legal perspectives, among others. The primary purpose of the course is for each participant to gain insight into his or her own communication style and to become a more effective communicator, especially in the professional world where most people spend a major portion of their lives. The course involves extensive use of self-evaluation methodologies and participative activities, enhanced by cases, rigorous self-review and introspection.