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Distance Learning | School of Professional Studies | Northwestern University

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Email Support & Personal Consultations

The SPS Office of Distance Learning (DL) now has two additional ways to support you as you teach your SPS course. 

Need DL Help Quickly? 

All requests will receive an immediate confirmation email. A Distance Learning staff member will respond within 24 hours or the next business day. 

In your messages to the SPS DL Support address, please: 

  • Do not paste formatted text from Word or web pages or text that contains special characters 
  • Do not insert screenshots or other images 
  • Do not add attachments 

Need a 1 on 1 meeting with DL Staff?

DL offers one-on-one assistance with complex instructional issues, such as pedagogy, assessments, or student engagement. This is also a great way to get to know the Distance Learning staff and how they can support your teaching while you are teaching a course. 

Other Available Support 

Need assistance with Outlook, Zoom, OneDrive, Panopto, or your NetID? 
Need direct Canvas support? 
  • Canvas Faculty Support: Chat online or phone 1-833-879-0860 
  • Canvas Guides: Detailed instructions for common tasks 
Need assistance with SPS classroom systems or facilities? 

Don’t forget to visit the SPS Distance Learning website or the SPS Faculty Learning Resource site in Canvas for information about trends in online teaching and learning technologies! 

 Contact Dan Murphy, SPS Director of Online Learning Technologies, if you have questions.