Conflict takes place daily in all organizations, regardless of
size. Research indicates ways to deal with misunderstood and
mismanaged conflict. In this course, we will focus on two types of
conflict: conflict that is positive and has the ability to increase
productivity, effectiveness, and satisfaction; conflict that will
result in negative outcomes. Recognizing both the positive and
negative impact of conflict is essential. With that knowledge, you
can develop positive strategies to maintain excellent working
relationships and address issues as they occur. Our goals, then,
are to identify conflict, determine whether it is positive or
negative, and resolve it to the benefit of all.
