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Organization Behavior


ORG_BEH 311-DL : Conflict Resolution


Description

Conflict takes place daily in all organizations, regardless of size. Research indicates ways to deal with misunderstood and mismanaged conflict. In this course, we will focus on two types of conflict: conflict that is positive and has the ability to increase productivity, effectiveness, and satisfaction; conflict that will result in negative outcomes. Recognizing both the positive and negative impact of conflict is essential. With that knowledge, you can develop positive strategies to maintain excellent working relationships and address issues as they occur. Our goals, then, are to identify conflict, determine whether it is positive or negative, and resolve it to the benefit of all. This course is part of the Business Leadership year one curriculum.


Winter 2021
Start/End DatesDay(s)TimeBuildingSection
01/11/21 - 03/20/21Asynch
Asynch 20
InstructorCourse LocationStatusCAESAR Course ID
Scott, Elizabeth
Online
Open
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