Courses, Strategic Management | Northwestern University School of Professional Studies - Northwestern School of Professional Studies

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ORG_BEH 311-DL : Conflict Resolution

Description

Conflict takes place daily in all organizations, regardless of size. Research indicates ways to deal with misunderstood and mismanaged conflict. In this course, we will focus on two types of conflict: conflict that is positive and has the ability to increase productivity, effectiveness, and satisfaction; conflict that will result in negative outcomes. Recognizing both the positive and negative impact of conflict is essential. With that knowledge, you can develop positive strategies to maintain excellent working relationships and address issues as they occur. Our goals, then, are to identify conflict, determine whether it is positive or negative, and resolve it to the benefit of all.