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Course FAQs

Frequently Asked Questions


How do I register for a course?

 How do I register for a course?

NUCPS offers online registration. Please go here to access detailed instructions.

 

Can I register for multiple students from our agency to attend a course?

Agencies can add multiple students to their accounts, allowing a single contact to register several students at one time. Students' individual contact information - including email addresses, mailing addresses, and telephone numbers - are required for staff and instructor use. NUCPS does not share or sell our student data.  Once you have created your agency account, you can return at any time to manage members or to pay bills by visiting https://registration.nucps.northwestern.edu. For more help creating an agency account or registering multiple students, please click link here.

When is tuition due?

Payment is expected at the time of registration or upon receipt of an invoice and before the first day of class. For online courses, login information is not provided—and course materials are not shipped — until payment is received in full or a purchase order has been submitted.

What forms of payment do you accept?

We accept credit cards (VISA, MasterCard, Discover, American Express), purchase orders, checks (only drawn from a US bank in US dollars), and international wire transfers. Please click here for detailed information and instructions. Please note: NUCPS does not accept credit card payments by phone.

I registered for an online course. When will my materials and course log-in arrive?

Your course log-in will be emailed to you prior to the first day of class, provided that your tuition is paid in full or that you have a purchase order on file with us. Course materials that are included in your tuition are shipped to arrive prior to the first day of class but is also dependent upon receipt of tuition or purchase order.

What is your cancellation policy?

Please click here for our cancellation policy and access our cancellation form.

Does NUCPS offer courses off campus?

Yes, NUCPS offers many courses at locations throughout the US as well as online courses. Course locations for on-ground classes are specified for each class selection.

If your agency or organization is interested in hosting a course, please click here for more information and contact us by email at nucps@northwestern.edu or by phone at 800-323-4011. Our courses can be offered as either open-enrollment courses (for which anyone can register if they meet the prerequisites) or as closed-enrollment courses for a specific agency or group. 

Does NUCPS offer custom courses?

Yes. Upon the request, NUCPS staff can develop training programs tailored to an agency's training requirements, including class schedule and timeline.  Please go here to view courses that are not currently scheduled or are not routinely offered. Please email nucps@northwestern.edu for more information.

If I earned college credit, how do I request a copy of my transcript?

By federal law, transcripts can be issued to students or to a third party only upon written authorization. To purchase an official transcript, please click link here or contact Program Coordinator Sandra Mayfield at s-mayfield@northwestern.edu. Transcripts are $25 for the first and $5 each for additional.

How do I update my contact information?

NUCPS communicates with our students and graduates almost exclusively via email. Pleasego here to complete a quick contact update form or submit changes to your email, agency, or title/rank to nucps-alumni@northwestern.edu.
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